This policy explains what happens to your information when you visit pluko.us or buy something from the pluko shop. It covers this website and the checkout at pluko.shop.
The site is operated by [LEGAL ENTITY NAME] ("we", "us"), [MAILING ADDRESS]. For anything in this policy, write to plukomusic@gmail.com.
When you order. Your name, email address, shipping and billing address, phone number if you give one, and what you bought. Payment card details go directly to Shopify's payment processor — they are never sent to us and we never see or store them.
Automatically, when you browse. Your IP address, browser and device type, operating system, referring page, which pages you view, and what you click. This is collected through cookies and similar technologies described below.
When you contact us. Whatever you put in your email.
We advertise on Facebook and Instagram, and we use the Meta pixel to measure whether those ads work. It runs on every page of this site.
On pluko.us the pixel records page views, which products you look at, and what you add to your cart. At checkout on pluko.shop, Shopify's Facebook & Instagram integration additionally reports when you begin checkout and when you complete a purchase, including the order value and items.
This data sharing is configured at Meta's "Maximum" setting, which means it uses three mechanisms together:
Meta uses this to attribute sales to ads, build audiences of people who viewed or bought our products, and show you pluko products you looked at but did not buy. Meta acts as an independent controller of data it receives; its own handling is governed by the Meta Privacy Policy.
How to stop it. You can disconnect this activity from your account through Meta's Off-Facebook Activity settings, adjust your Meta ad preferences, or block the pixel with a browser extension or tracker-blocking browser. Blocking it does not affect your ability to browse or buy.
Links out to ticketing sites, Laylo, Instagram, TikTok, YouTube and streaming services take you to services we do not run. Nothing is sent to them unless you click, and their own privacy policies apply once you arrive.
We do not sell your personal information for money. Sharing data with Meta for targeted advertising may count as a "sale" or "sharing" under some US state privacy laws — see your rights below.
The Meta pixel sets cookies (_fbp, and _fbc if you arrived from a Meta ad) to recognise your browser across visits. Shopify sets cookies necessary for the cart and checkout to function, and for fraud prevention.
This site also stores a single value in your browser's local storage, pluko_cart_id, which is the identifier of your shopping cart. It keeps your cart intact between pages and visits. It contains no personal information and you can clear it any time by clearing site data in your browser.
If you are in the UK or the European Economic Area, we rely on: performance of a contract to process and ship your order; legitimate interests to keep the site secure and understand how it is used; legal obligation to retain tax and transaction records; and consent for advertising and non-essential cookies, which you may withdraw at any time.
UK and EEA. You can request access to your data, correction of anything inaccurate, deletion, restriction of processing, a portable copy, and you can object to processing based on legitimate interests — including profiling for direct marketing. You may also complain to your national data protection authority.
California. Under the CCPA/CPRA you can request to know what personal information we have collected, request deletion or correction, and opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising — which is what the Meta pixel does. We will not discriminate against you for exercising these rights.
Other US states. Residents of states with comprehensive privacy laws have broadly similar rights.
To exercise any of these, email plukomusic@gmail.com. We may need to verify your identity before acting, and we will respond within the time your law requires.
Order records are kept as long as needed to fulfil the order and to meet tax and accounting obligations — generally seven years. Marketing and analytics data is retained according to the settings of the platforms described above; Meta applies its own retention periods to data it receives. Email correspondence is kept until it is no longer useful.
We operate from the United States and our providers — Shopify, Meta, Google — process data in the United States and elsewhere. Where data is transferred out of the UK or EEA, those providers rely on Standard Contractual Clauses or an applicable adequacy decision.
This site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.
Orders and payments are handled on Shopify's PCI-DSS compliant infrastructure over encrypted connections. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We may update this policy. The date at the top always reflects the current version, and material changes will be made obvious on this page.
Questions, requests, or complaints about privacy — plukomusic@gmail.com. For general enquiries and booking, see the contact page.